Nancy Strauss: I'm a freelance consultant specializing in online communication, communities, and globalization. I'm also owner of William Victor, a global content and translation service with native translators and writers working in major world languages. A Cincinnati native, I now live in Spain.
My coauthor, Anna Buss, is a senior information architect and also teaches online journalism at the University of Mainz in Germany. She has over 10 years of experience with user-centered design, concept development, consultancy, brand strategy, CRM and usability, with clients coming mainly from the automotive, financial services,
and telecommunications industries.